Warranty - Tokarev USA
Tokarev USA warrants our firearms to be free from defects in performance and workmanship for ONE YEAR from the original retail purchase date. If you have a problem that is directly attributable to the quality of our product, we will make it right to include shipping and handling.
End-users who abuse, improperly maintain, or alter the internal workings of their firearm in any way, shall not be covered by the warranty.
Damage as a result of the use of improper or incompatible ammunition such as reloaded, factory seconds or other nonstandard ammunition, shall not be covered by the warranty.
Additionally, sales outside of the United States, unauthorized repair and modifications to the firearm, including altering a serial number shall not be covered by the warranty.
Worn parts from normal usage, normal wear and tear, and cosmetic damage shall not be covered by warranty, as the mechanical parts and materials that make up firearms eventually wear out and require maintenance and/or replacement.
However, defective parts, materials, and workmanship are not acceptable, and we stand behind our products and will work with end-users to correct defects as covered by the warranty.
RETURN WITHOUT REPAIR
If we receive your firearm and determine that its damage is not covered under warranty, we will contact you with an explanation and an estimate of your cost for us to repair or refurbish it. If you prefer, we will return your firearm to you.
FREE REPAIR AND RETURN
If your firearm is defective and we determine the defect is covered under warranty, Tokarev USA will repair or replace the firearm. After the repair of your firearm, we will ship it directly back to you, provided you originally shipped it to us from your address.
LIMITATIONS ON WARRANTY
Our only responsibility in the case of breach of warranty is repair. Tokarev USA shall not be liable for any other damages. This includes indirect or consequential damages.
PLEASE NOTE: This warranty gives you specific legal rights, and you may also have other rights, which vary from state to state, as some jurisdictions do not allow limitations on certain damages and warranties.
Initiating a Warranty Claim
Please complete the form below to contact Customer Service to obtain a Return Authorization.
DO NOT SEND FIREARMS TO TOKAREV USA WITHOUT FIRST CONTACTING US AND COMPLETING A RETURN AUTHORIZATION FORM (RMA). NO SHIPMENTS WILL BE ACCEPTED WITHOUT THE RMA FORM BE FILLED OUT. FIREARMS WILL BE RETURNED TO CUSTOMER AT THEIR EXPENSE.